WhatsApp enquiries, answered and recorded
The assistant replies in the customer's language, asks what they need and saves the lead. The team can take over any conversation in one tap.
View case studyAI and WhatsApp automation in Qatar
Less manual work. Better workflows.
We build AI and WhatsApp automation in Doha, Qatar, for customer enquiries, lead handling and business workflows, with a clear handover to your team.
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Capabilities
WhatsApp Automation
Replies, confirmations and updates sent from your business WhatsApp number.
AI Assistants
Assistants that answer customer questions in Arabic and English from your own information.
Customer Enquiry Automation
First replies, qualifying questions and hand-over to a person when it is needed.
Workflow Automation
Repetitive steps between systems handled automatically, with a record of each one.
Lead Qualification
Name, need, budget and timing captured in the conversation and saved to the lead.
Enquiry Routing
Each enquiry sent to the right person or team based on what it is about.
Internal Knowledge Tools
Staff ask about policies, products and procedures and get answers from your documents.
Reminders & Follow-Up
Follow-ups scheduled from the conversation and chased on time.
Task Creation
Tasks created for your team from enquiries, forms and messages.
CRM Integration
Every automated conversation saved to the client record.
Shared Inbox Workflows
One inbox for the team, with assignment, notes and one-tap takeover from the assistant.
Reporting & Analytics
Response times, volumes and what customers ask for, week by week.
Selected work
Octto Assistant
OcttoApps' WhatsApp assistant for businesses in Qatar: Arabic and English replies, lead qualification, meeting booking and a shared inbox for the team.
See the productPlanning your project
Turn a conversation into a clear next step
An enquiry should become a useful record, an assigned follow-up or a booked meeting. We define the questions the assistant should ask, the information it should save and the point at which a member of your team takes over.
Answers based on your business information
The assistant needs approved service information, working rules and a clear boundary for what it can answer. We plan Arabic and English responses, escalation paths and the systems used to keep that information current.
Connected to the work your team does
Automations can connect enquiries with lead stages, tasks, reminders and reports. Explore Octto Assistant and our WhatsApp enquiry workflow to see how we use these capabilities on our own enquiries.
A working example: Octto Assistant
OcttoApps uses Octto Assistant on its own enquiries. The published workflow brings WhatsApp conversations into a shared inbox, supports Arabic and English replies, records qualified leads and assists with meeting booking. A team member can take over the conversation. The case study shows the inbox, follow-up queue and analytics, so you can review the workflow before discussing a similar setup.
Define the handover and information sources
Agree which service information, price lists, working hours and booking rules the assistant may use, and who maintains them. Describe the requests that need a member of staff, the context passed to that person and the records created during the conversation. That makes the automation scope specific to the way your team works.
Website chatbot development
For a website chatbot, agree where the chat appears, which questions it can answer and what lead details it may collect. Define Arabic and English wording, the approved information sources and the point at which the conversation goes to a person.
If the chat needs to create a lead record, request an appointment or retrieve customer information, agree the required fields, connected system and staff permissions. Test the widget on mobile, including keyboard use, closing the chat and continuing the enquiry. Scope website chat separately from WhatsApp account and messaging-provider setup.
Interactive demo
Website chat with staff takeover
Send a sample enquiry from the website, then take over and reply from the staff inbox. This demo does not contact a real team.
Website chat
Conversation DEMO-CHAT-01Sample enquiryCan someone help me choose the right booking option?
Staff inbox
Waiting for a website enquiry
Conversation DEMO-CHAT-01No enquiries waiting.
Questions before you start
Can a WhatsApp assistant reply in Arabic and English?
Yes. We scope the languages, tone and approved business information for the assistant. Testing should include common customer questions and a handover when the request needs a person.
Can the assistant capture leads and book meetings?
Yes, these can be included in the workflow. We define the required fields, booking rules, availability source and the destination for lead records before implementation.
Can our team take over a conversation?
Yes. A clear handover to a person is part of the workflow design, with the context your team needs to continue the conversation.
What is needed to connect a business WhatsApp number?
We review your number, business setup, provider and intended use. Account approval, messaging rules and provider charges are confirmed for the selected integration before launch.
Can the assistant use our approved FAQs and service information?
The workflow can be scoped around your approved business information. We identify the sources, the person responsible for updates and how common questions are tested. A request outside that information should follow the agreed handover process.
What happens when an enquiry needs a member of staff?
The workflow should identify when to transfer the conversation, which team receives it and what context is saved. Octto Assistant includes a shared inbox and human takeover so a team member can continue the enquiry.
Are WhatsApp provider and messaging fees included automatically?
Provider subscriptions, messaging charges and other recurring services must be identified in the quotation. They depend on the selected integration, account setup and usage; they should be reviewed separately from the development scope.
Can website chat and WhatsApp use the same business information?
The project can be scoped around a shared set of approved answers and lead requirements. The website chat interface, WhatsApp integration and staff handover are separate parts to define and test. The published Octto Assistant example shows the WhatsApp workflow; website-chat requirements should be agreed in your project scope.