The OcttoApps platform
Leads, follow-ups, meetings and reporting in one system, used every day on OcttoApps' own enquiries before it is offered to clients.
See the productCustom software and CRM development in Qatar
Software built around how your business actually works.
We develop custom software and CRM systems in Doha, Qatar, bringing clients, teams, tasks, documents, workflows and reporting into one platform.
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Capabilities
CRM & Client Management
Every client, contact and conversation in one record.
Lead Management
Leads from your website, WhatsApp and campaigns, with stages and next actions.
Operations Management
Jobs, orders, bookings and deliveries tracked from request to completion.
Tasks & Workflow Management
Work assigned, tracked and moved through the steps your process actually has.
Documents & File Management
Contracts, quotes and files stored against the client or job they belong to.
Financial & Operational Dashboards
Revenue, workload and progress, visible without asking anyone for a report.
Role-Based Access & Permissions
Each person sees and edits only what their role allows.
Reminders & Follow-Up
Promises to clients scheduled, assigned and chased before they are missed.
Integrations
Connected to WhatsApp, email, payment providers and the tools you already use.
Arabic & English Workflows
Bilingual screens, records and communication for teams and clients.
Reporting & Analytics
Reports built around the questions you actually ask, exportable when you need them.
Admin Dashboards
Users, settings, templates and data managed by your own team.
Selected work
Reporting on real activity
Conversations, replies, lead stages and what customers ask for, counted from the record rather than estimated.
View case studyPlanning your project
Start with your operating process
We map how an enquiry becomes a customer, how work is assigned and what managers need to see. That defines the records, permissions, approval steps and reports the system needs, instead of reproducing a spreadsheet on a screen.
Connect the customer-facing and internal systems
A website, mobile app and admin dashboard should use consistent records. We can scope API integrations and data migration alongside the CRM, with agreed rules for importing, validating and managing existing information.
ERP, HR and operations modules
When your project needs more than a CRM, we can scope connected modules for staff records, operational workflows, document handling and management reporting. The required accounting, payroll or external-system integration is reviewed before the scope is agreed.
Customer records and operational work belong together
A request can involve a customer, a provider, an appointment and several staff actions. Our vehicle services case study shows how provider dashboards and operations tools support the customer journey. Octto Assistant is another example: the conversation, lead record, follow-up and meeting sit within a connected workflow. These examples help define which records and actions your own system needs.
Make permissions and reporting specific
Define who can view, create, edit, approve and export each type of record. Then describe the decisions a report must support: an overdue follow-up, an unassigned request or a change in job status. Those examples become measurable acceptance criteria for the delivered software.
Questions before you start
What is the difference between a CRM and custom business software?
A CRM focuses on customer and lead relationships. Custom business software can cover a broader process, such as bookings, jobs, approvals, staff work and reporting. Your system may combine both depending on the business needs.
Can you connect WhatsApp, our website and a CRM?
Yes. We review how enquiries should be captured, assigned and followed up, then scope the integrations and provider requirements. The goal is a consistent customer record and a clear handover to your team.
Can employees have different access permissions?
Yes. We define user roles and the records or actions each role should access. Permissions and approval steps are part of the agreed system design.
Can an existing spreadsheet or system be migrated?
We can assess the available data and propose a migration process. The scope should cover field mapping, data cleaning, validation, test imports and the final handover.
Can a system include approval steps between employees?
Approval stages can be included in the agreed workflow. We identify who submits a record, who reviews it, what information each role sees and what happens when a request is approved, rejected or returned for changes.
Can reports be based on our actual records?
Reports can be built around the fields and events the system records. Before development, define how each measure is calculated, its date range, the relevant status and which users may access or export it.
Does a custom CRM need separate subscriptions?
The quotation should identify hosting, messaging, payment, email and other provider charges separately from development. Existing licences and the requirements of connected products are reviewed when the integration scope is agreed.