WhatsApp AI enquiry workflow
OcttoApps runs its own WhatsApp AI enquiry workflow, now offered to clients as Octto Assistant. Messages land in a shared inbox where the assistant replies in the customer's language, qualifies the enquiry and supports meeting booking, with one-tap human takeover.
The challenge
Most enquiries arrive on WhatsApp, outside working hours and in the language the customer prefers. Teams need them answered and recorded without losing control of what is said.
The approach
- 01
Bring every conversation into one shared inbox with the full history.
- 02
Keep sending behind explicit controls: live sends are switched on deliberately, every message the assistant sends is logged, and one switch turns AI replies off across the whole number.
- 03
Test it on OcttoApps' own enquiries before offering it to clients.
What OcttoApps built
- Shared inbox with one-tap human takeover
- Replies in Arabic and English
- Lead qualification and structured lead records
- Meeting booking and follow-up queues
- Analytics on conversations and response times
Selected visuals
Outcome and current status
The workflow runs daily on OcttoApps' own number and is offered to businesses in Qatar as Octto Assistant.
